Terms of Service

Last Updated: 8 August 2026

If you are accessing the Services on behalf of an organization (such as a school, district, or other entity), you represent that you have the authority to bind that organization to these Terms, and "you" refers to that organization. Your organization's use of the Services may also be governed by a separate subscription agreement or order form executed between your organization and Ribbit (a "Subscription Agreement"). In the event of a conflict between these Terms and a Subscription Agreement, the Subscription Agreement controls.

1. The Services

1.1 Ribbit Learning Hub

The Ribbit Learning Hub is a platform that connects educators with instructional coaches for professional development and coaching. The Services may include access to the platform, coaching services, professional services, reference resources, and related documentation, as described below and in any applicable Subscription Agreement or order form.

1.2 Coaching Services

The Services may include instructional coaching and professional development delivered through the platform by independent coaches ("Coaches"). When you connect with a Coach, that Coach is solely responsible for delivering the coaching services. Ribbit serves as a platform to connect users with Coaches and does not control or intervene in how coaching services are provided. Coaches may depart from the platform for various reasons, including voluntary withdrawal or non-compliance with Ribbit policies. In such cases, Ribbit may help you explore alternatives, such as connecting with a different Coach. To the extent permitted by applicable law, Ribbit makes no warranties or representations regarding the relevance, accuracy, suitability, or quality of coaching services provided by any Coach, or regarding any Coach's expertise, qualifications, or background.

1.3 Reference Resources

Certain features of the platform may provide access to third-party teaching, learning, and support resources, content, and other materials ("Reference Resources") licensed from third parties and made available through the platform. You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use Reference Resources solely for your personal, non-commercial purposes in connection with the platform. Some Reference Resources may be subject to separate license terms (such as Creative Commons licenses); where applicable, those separate terms govern. Reference Resources are provided "AS-IS," and Ribbit does not make any warranties or guarantees regarding them. Ribbit may remove or revoke access to any or all Reference Resources at any time in its sole discretion.

1.4 Third-Party Services

Certain features of the platform may allow you to interface with or access compatible third-party services, products, technology, and content ("Third-Party Services"). Ribbit does not provide any aspect of Third-Party Services and is not responsible for any compatibility issues, errors, or bugs caused in whole or in part by Third-Party Services or any update thereto. You are solely responsible for maintaining Third-Party Services and obtaining any associated licenses and consents necessary to use them in connection with the platform. Your use of Third-Party Services is governed by those services' own terms and conditions, and you are solely responsible for complying with them.

1.5 Changes to the Services

Ribbit reserves the right to modify, update, or discontinue the Services (or any part or content thereof) at any time without advance notice. Ribbit will not be liable to you or any third party for any modification, price change, or suspension of the Services.

2. Accounts and Access

2.1 Account Registration

To use the Services, you must create an account and agree to these Terms and any applicable Acceptable Use Policy. You must provide accurate, current, and complete information during registration and keep your account information up to date.

2.2 Account Security

You are responsible for maintaining the confidentiality and security of your login credentials and for all activities that occur under your account. You must use reasonable means to secure any usernames, passwords, hardware, and software used to access the Services in accordance with customary security protocols. You must immediately notify Ribbit if you know or reasonably suspect that your credentials have been compromised or that there has been any unauthorized use of your account. Each account may only be accessed and used by the specific individual for whom it was created.

2.3 Authorized Users

If you are an organization, you may authorize your educators and other personnel ("Authorized Users") to access and use the Services, subject to any applicable user limits specified in your Subscription Agreement or order form. You are responsible for ensuring that each Authorized User complies with these Terms and any applicable Acceptable Use Policy, and you are responsible for the acts and omissions of your Authorized Users in connection with the Services.

3. Acceptable Use

You agree not to, and will not permit any person to, directly or indirectly:

1. Use the Services in any manner beyond the scope of rights granted in these Terms or any applicable Subscription Agreement.
2. Modify or create derivative works of the Services or any related documentation, in whole or in part.
3. Reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain improper access to any software component of the Services.
4. Frame, mirror, sell, resell, rent, or lease use of the Services to any other person, or otherwise allow any person to use the Services for any purpose other than as permitted under these Terms.
5. Use the Services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that stores, shares, or transmits unlawful, infringing, or harmful content.
6. Interfere with or disrupt the integrity or performance of the Services, or any data or content contained therein or transmitted thereby.
7. Circumvent any access or use restrictions put in place to prevent certain uses of the Services.
8. Attempt to disable, impair, or destroy the Services.
9. Access or search the Services through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, or similar data-mining tools) other than software or features provided by Ribbit for such purposes.
10. Use the Services or any Ribbit confidential information for benchmarking, competitive analysis, or to develop, commercialize, license, or sell any product, service, or technology that could compete with the Services.
11. Impersonate or misrepresent your affiliation with any person or entity.
12. Violate any applicable law or regulation.
13. Encourage or enable any other individual to do any of the foregoing.

4. Intellectual Property

4.1 Ribbit's Rights

The Services, including the platform, underlying software, algorithms, interfaces, technology, databases, tools, processes, documentation, and all improvements, modifications, enhancements, and derivative works thereof (collectively, "Ribbit IP"), and all intellectual property rights therein, are and remain the sole and exclusive property of Ribbit. No rights are granted to you other than the limited access rights expressly set forth in these Terms or a Subscription Agreement.

4.2 Your Content

You retain ownership of all information, data, content, and other materials that you submit, post, or transmit through the Services ("Your Content"), excluding any aggregate or de-identified data derived therefrom. By using the Services, you grant Ribbit a non-exclusive, worldwide, royalty-free license to use, host, reproduce, display, perform, and modify Your Content solely for the purpose of hosting, operating, improving, and providing the Services and Ribbit's related products and technologies, and to use and modify Your Content in de-identified form for purposes of developing and deriving aggregate data.

4.3 Feedback

If you provide Ribbit with suggestions, comments, or other feedback regarding the Services ("Feedback"), you grant Ribbit a perpetual, irrevocable, royalty-free, fully paid-up license to use and exploit such Feedback in connection with Ribbit's business purposes, including the testing, development, maintenance, and improvement of the Services.

4.4 Aggregate Data

Ribbit may collect, derive, and use data in de-identified and aggregated form from Your Content and from your use of the Services ("Aggregate Data"). Aggregate Data is owned by Ribbit and may be used for any lawful business purpose, including improving the Services, conducting research, and developing new products and features.

5. Privacy

Ribbit's collection, use, and disclosure of personal data in connection with the Services is governed by our Privacy Policy. By using the Services, you acknowledge that you have read and understood the Privacy Policy. In the course of using the platform and receiving coaching services, you may provide or communicate certain information ("User Communications"). Ribbit treats User Communications as owned by the applicable user, private, and confidential, and will not disclose User Communications to your employer or any third party except as set forth in the Privacy Policy.

6. Fees and Payment

If you have entered into a Subscription Agreement with Ribbit, fees and payment terms are as set forth in the applicable order form. All fees are non-refundable and payable in U.S. dollars unless otherwise specified. If any payment is not made when due, late charges may accrue at the rate of 1.5% per month (or, if lower, the highest rate permitted by applicable law), and Ribbit may suspend or terminate access to the Services until all payments are made in full. You are responsible for all applicable taxes, duties, and charges imposed by any governmental authority on any amounts payable to Ribbit, other than taxes imposed on Ribbit's income.

7. Confidentiality

Each party agrees to maintain the confidentiality of any confidential information received from the other party in connection with the Services and not to use or disclose such information except as necessary to perform its obligations or exercise its rights under these Terms. Confidential information does not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party, is rightfully received from a third party without restriction, or is independently developed without use of the disclosing party's confidential information.

8. Representations and Warranties

You represent and warrant that: (a) you have the legal authority to enter into these Terms; (b) you have obtained and will maintain all necessary rights, authority, and consents for the use of Your Content as contemplated by these Terms; and (c) Ribbit's use of Your Content in accordance with these Terms will not violate any applicable laws or third-party agreements.

9. Indemnification

9.1 By Ribbit

Subject to the exclusions below, Ribbit will defend you against third-party claims alleging that your authorized use of the platform infringes or misappropriates such third party's intellectual property rights, and will indemnify you against damages and costs awarded or agreed in settlement (including reasonable attorneys' fees). This obligation does not apply if the claim arises from: (a) your breach of these Terms, applicable law, negligence, willful misconduct, or fraud; (b) Your Content, Third-Party Services, or Reference Resources; (c) your failure to use updates or modifications provided by Ribbit; (d) modifications to the platform by anyone other than Ribbit; or (e) combinations of the platform with software, data, or materials not provided by Ribbit.

9.2 By You

You will defend Ribbit against third-party claims arising from: (a) Your Content, including claims that it infringes, misappropriates, or violates any third party's rights or applicable law; (b) your use of the Services in a manner not in accordance with these Terms; or (c) your use or misuse of Third-Party Services or Reference Resources in violation of applicable law or the terms applicable thereto. You will indemnify and hold Ribbit harmless against damages and costs awarded or agreed in settlement (including reasonable attorneys' fees).

9.3 Procedures

The party seeking indemnification must promptly notify the other party of the claim, cooperate in the defense, and allow the indemnifying party to control the defense and settlement, provided that no settlement may be entered without the indemnified party's prior written consent unless it unconditionally releases the indemnified party, requires no admission, and imposes no restrictions on the indemnified party's business.

10. Disclaimers

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES, INCLUDING THE PLATFORM, COACHING SERVICES, PROFESSIONAL SERVICES, REFERENCE RESOURCES, AND ALL OTHER RIBBIT IP, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RIBBIT MAKES NO WARRANTIES OR REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. RIBBIT DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, BUG-FREE, UNINTERRUPTED, OR SECURE. RIBBIT DOES NOT WARRANT, ENDORSE, OR ASSUME ANY LIABILITY FOR ANY REFERENCE RESOURCES, THIRD-PARTY SERVICES, OR COACHING SERVICES. YOU ACKNOWLEDGE SOLE RESPONSIBILITY FOR AND ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICES, THIRD-PARTY SERVICES, AND COACHING SERVICES.

11. Limitation of Liability

EXCEPT FOR (I) INFRINGEMENT OF THE OTHER PARTY'S INTELLECTUAL PROPERTY RIGHTS, (II) FRAUD OR WILLFUL MISCONDUCT, OR (III) BREACH OF PAYMENT OBLIGATIONS, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF INCOME, DATA, PROFITS, REVENUE, OR BUSINESS INTERRUPTION, OR THE COST OF COVER OR SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL RIBBIT'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THESE TERMS OR THE SERVICES EXCEED THE FEES ACTUALLY PAID BY YOU TO RIBBIT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS IN THIS SECTION ARE AN ESSENTIAL PART OF THE BASIS OF THE BARGAIN BETWEEN YOU AND RIBBIT AND APPLY EVEN IF THE REMEDIES AVAILABLE HEREUNDER FAIL THEIR ESSENTIAL PURPOSE.

12. Term and Termination

12.1 Term

These Terms are effective when you first access or use the Services and remain in effect until terminated. If you have a Subscription Agreement, the term of that agreement is as specified therein, including any automatic renewal provisions.

12.2 Termination

Either party may terminate these Terms if the other party materially breaches and fails to cure such breach within thirty (30) days after receiving written notice. Ribbit may also suspend or terminate your access to the Services immediately if you violate these Terms or the Acceptable Use Policy.

12.3 Effect of Termination

Upon termination or expiration: (a) your rights to access and use the Services terminate immediately; (b) you must return or destroy all Ribbit confidential information in your possession or control; and (c) you remain obligated to pay all fees accrued through the effective date of termination. No termination entitles you to a refund except as may be expressly provided in a Subscription Agreement.

12.4 Data Portability

Upon request by an authorized user within thirty (30) days after termination or expiration, Ribbit will use commercially reasonable efforts to make general time logs and completion certificates available for export or download in a format determined by Ribbit. After such 30-day period, Ribbit may delete or destroy such data. This does not restrict Ribbit's rights to Aggregate Data.

12.5 Survival

Sections relating to intellectual property, payment obligations, confidentiality, representations and warranties, indemnification, disclaimers, limitations of liability, and general provisions survive any termination or expiration of these Terms.

13. General Provisions

13.1 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any legal action arising under these Terms must be brought exclusively in the federal or state courts located in San Francisco, California, and you irrevocably consent to personal jurisdiction and venue therein.

13.2 Assignment

You may not assign or transfer these Terms without Ribbit's prior written consent. Ribbit may assign these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section is void.

13.3 Entire Agreement

These Terms, together with any applicable Subscription Agreement, order form, Acceptable Use Policy, and Privacy Policy, constitute the entire agreement between you and Ribbit with respect to the Services and supersede all prior agreements and understandings. These Terms may be amended only by a written document executed by authorized representatives of both parties, or by Ribbit posting updated Terms with notice to you.

13.4 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions remain in full force and effect.

13.5 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of future enforcement. No waiver is effective unless in writing and signed by the waiving party.

13.6 Force Majeure

Neither party is responsible for any failure or delay in performance (except payment obligations) due to causes beyond its reasonable control, including labor disputes, shortages, denial-of-service attacks, telecommunications failures, pandemics, governmental orders, changes in law, war, terrorism, or acts of God.

13.7 Independent Contractors

The relationship between you and Ribbit is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency relationship.

13.8 Subcontractors

Ribbit may use subcontractors and third-party providers in connection with the Services, provided that Ribbit remains responsible for their performance. With respect to third-party infrastructure and payment vendors (such as cloud hosting and payment processors), Ribbit will use commercially reasonable efforts to guard against damages or issues arising in connection with such vendors, but will not be liable for their acts or omissions except to the extent caused directly by Ribbit's gross negligence or willful misconduct.

13.9 Export Compliance

You affirm that you are not named on any U.S. government denied-party list, and you agree to comply with all applicable export control and sanctions laws and regulations of the United States.

13.10 Notices

Notices under these Terms must be in writing and will be deemed given when delivered personally, one (1) business day after deposit with a nationally recognized express courier, when sent by email during normal business hours without a bounce-back message, or three (3) business days after being sent by registered or certified mail.

13.11 Equitable Relief

Each party acknowledges that a breach of the confidentiality or acceptable use provisions may cause irreparable harm for which monetary damages may be inadequate, and agrees that the other party may seek equitable relief (including injunctions) without the requirement of posting a bond or proving actual damages.

13.12 No Third-Party Beneficiaries

These Terms do not confer any rights, benefits, or remedies upon any person other than you and Ribbit and your respective successors and permitted assigns.